Orders and Shipping

Order Processing and Shipping Times

Estimated Processing Times:

During non-sale periods, express orders are processed the same business day if placed by 2pm EST. Ground orders are processed within 2-3 business days.
During sale periods and holidays, please allow 2-4 business days to process your order

Estimated Shipping Times:

UPS Ground: Delivery within 3–7 days

DHL Express: 2–4 days

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. Please note that some services may not be available in all countries/regions.

Shipping Costs

  • United States Ground Deliveries: Complimentary shipping and return shipping

  • United States Express Deliveries: Shipping fee of $25; complimentary return shipping

  • International Deliveries: Shipping fees and methods vary by destination

Please be advised that all orders may be subject to a $10 handling fee to help cover the costs of processing your return at the warehouse.

Sales Tax and Duties

SALES TAX

United States sales tax is based on the state to which the order is shipped and all taxes will be added to the order total at checkout.

DUTIES

For shipments outside of the United States, Altuzarra ships on a DDP (Delivery Duties Paid) basis. This means that all applicable taxes and duties are included in the final purchase price when you place your order.

How to Track Shipped Orders

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order's status.

If you require additional assistance tracking your package, please contact UPS directly at 1-800-742-5877 or DHL directly at 1-800-225-5345.

Account Creation

We recommend creating an account to easily access your order details and save your information. With an account, you can:

  • Save multiple shipping and billing addresses to accelerate the checkout process.

  • Save the contents of your shopping bag for later.

  • Access order details and history.

  • Store credit card information safely to expedite checkout.

  • Create applicable returns online easily.

You can check out as a guest without an account using a valid email address.

How to Use a Promo Code

Under the 'Order Summary' section, enter the code in the promo code field and click 'Apply.' The discount amount will be reflected in the total.

Order Cancellation

Please contact our customer service team at customerservice@altuzarra.com or call 1-877-963-0667, Monday–Friday 11am–6pm EST to inquire if your order can be canceled.