Returns

HOW TO RETURN YOUR ORDER

If you are not satisfied with your purchase for any reason, we are happy to accept a return. You will have 14 days from the receipt of your order to return your item(s) to Altuzarra. 

STYLES MARKED AS FINAL SALE CANNOT BE RETURNED OR EXCHANGED.

For U.S. returns, please follow these steps:

  • Go to our Returns Portal.

  • Enter the order number you want to return and your order zip code

  • Click 'Return Items.'

  • Select the item(s) and reason to return.

  • Click 'Next.'

  • Your return label will be generated for you. Please print two copies of the label - one to be attached to the outside of the returning package and a second to be given to your courier.

For international returns, please follow these steps:

  • Go to our Returns Portal for International Orders.

  • Enter the order number (example: 30183) you want to return and your email. Please do not include the # in the order number.

  • Click 'Return Items.'

  • Select the item(s) and reason to return.

  • Click 'Next.'

  • Your return label will be generated for you. Please print two copies of the label - one to be attached to the outside of the returning package and a second to be given to your courier.

If you have any questions please reach out to customerservice@altuzarra.com or call 1-877-963-0667, Monday–Friday 11am–6pm EST.

RETURNS POLICY

  • We can only collect returns from the same country/region to which your order was delivered. If you have returned an item from a country/region other than your delivery country/region, additional import duties may be applied. We strongly recommend using the Free Returns Collection Service.

  • Please thoroughly check garments upon delivery before removing any attached tags and before disposing of any original packaging.

  • Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached to be in a returnable condition.

  • Where possible, any packaging such as authenticity cards, dust bags and leather tags must also be returned as they are considered part of the product.

  • Footwear must be returned un-marked and un-scuffed in the original undamaged boxes provided and inside a protective shipping box.

  • Jewelry is final sale and cannot be returned due to hygiene reasons.

  • We recommend that you return items in their original packaging to ensure the necessary protection when in transit.

  • Please be advised that all orders are subject to a $10 handling fee to help cover the costs of processing your return at the warehouse.

EXCHANGES

At this time, we do not accept exchanges. If you need a different color, item, or size, we recommend ordering the desired size while it is still in stock and shipping back your return for a refund.

WHERE IS MY REFUND?

Refunds can take up to 14 working days to process depending on your bank or payment provider. Payments will be refunded to the original payment method excluding the cost of shipping.

Please be advised that all orders are subject to a $10 handling fee to help cover the costs of processing your return at the warehouse.